6th DECEMBER PRE CHRISTMAS DELIVERY UPDATE - We are still offering pre Christmas delivery for all in stock items as long as you can take delivery on the date our scheduling team offer you. Space is getting tight as we are still very busy so if you cannot accept the delivery date that you are offered then there is a risk that we might not be able to get to you again before Xmas.
FREE DELIVERY has been enabled for today to all standard postcodes as a special promotion. Remote areas of Scotland, UK Islands and Northern and Republic of Ireland will display shipping rates on our checkout pages that reflect the much higher cost to us for delivering to those areas. Customers are also welcome to arrange their own carrier to collect their order from our Uttoxeter warehouse.
We offer a collection service for all in stock items on our website from our Uttoxeter warehouse and showroom in Staffordshire, ST14 8AX between the hours of 9am and 5pm. We also offer a free collection service from our Dartford showroom where we aim to get the items ready for collection within 14 days of payment. Note: We are currently running a free delivery promotion for customers in the Kent area.
Most items are delivered within 2 to 3 weeks of ordering and we will book the delivery date with you over the telephone around 1 week prior to delivery. We will try our best to accommodate more urgent delivery requests where possible. We use our own staff and vehicles for most of our deliveries to ensure that all of our furniture gets handles with the care and attention that they deserve.
An EXPRESS 48HR delivery service is now available for smaller items such as stools, benches and other less bulky items under approx 30kg in weight which can be processed over the telephone on 01889 560999 for a very reasonable charge of £10 per box. Charges will be higher for remote Scotland, Islands and Ireland. Please call / email or live chat for more details or to check if a product is suitable for express delivery.
Standard Delivery is available between Monday to Friday between the hours of 7am and 5pm and is to a ground floor room. If you require delivery to a basement or upper floor then it will be at the absolute discretion of the 2 man delivery team when they assess the risks on the day. Please give us a call on 01889 560999 and select option 3 if you wish to discuss a none ground floor delivery. We will always do our best to accommodate your needs where possible but the ultimate decision will be down to the delivery team on the day when they have evaluated the onsite risks which can be higher for items such as large wardrobes and chest of drawers.
Please note: we do not deliver inside the M25 on Mondays or Fridays. This is to avoid severe traffic congestion and to keep costs down for our customers. If you require a London delivery on these days and you’re willing to pay a surcharge, speak to our sales team to discuss further.
Please note that our Northern Ireland and Republic of Ireland delivery service is a one-man delivery and may require some assistance from the customer for some larger items.
We reserve the right to charge a minimum of £20 towards the cost of a failed delivery. If you aren’t able to take the delivery at the agreed date and time, please notify us at least 2 business days prior.
Delivery excludes assembly and packaging removal.
Any delivery charges will be detailed in the shopping cart at the point of check out if they apply to your delivery postcode.