Delivery of your Top Furniture order

If you are reading this post then you my have already placed a furniture order with us or are considering doing so. The below post explains what to expect starting from the order placement stage through to final delivery of your new furniture.

Overview

We do not charge you to have your furniture delivered if you live in a standard postcode area.  We try to run the business as efficiently as possible but we realise how important it is to offer a strong delivery service so we dont cut any corners.  We have on our in house team of real people employed specifically to ensure that deliveries are planned efficiently and run smoothly and all of our customers get to speak to one of our staff to get them booked in for delivery.

*screenshot of our planning software.

This is not a small task, and planning over 10,000 deliveries per year throughout the U.K doesn’t come without headaches. However, by using our own 3.5 tonne long wheel base delivery vans and employing our own delivery drivers / mates we do our very best to ensure that you get the personable delivery service that you deserve.  We strive to exceed the expectation of our customers where possible and we try extra hard to offer a great delivery service and experience to all of our customers.

*typical example of one of our 3.5t long wheel base delivery vehicles

So what should I expect once I have placed my order?

Once you have placed your order, a copy of the order will be emailed to you as confirmation of your order.  If everything is immediately available from stock (anything that is out of stock shows clearly on the product page of the website which will then be replicated on your order) then your order will be sent straight through to our planning team who will make a start on getting your delivery arranged for a date when we next have a vehicle in your area.

We aim to deliver all orders within 15 working days although many customers take delivery a lot sooner if we already have deliveries planned in your area and there is enough spare space left on the vehicle.

One of our planning team will call you 7 days before delivery to confirm full details and to double check address / contact details. We don’t send out automated messages to advise of delivery so you will actually speak to a human.

You will be given the date of delivery along with a 3 hour time window and it would be really helpful (particularly if living in a named property or new housing development) if you could please give us some landmarks or points of interests – a what3words address would also be really helpful if you know it. https://what3words.com/

If our planning team are struggling to get hold of you via telephone then they will email you directly so please keep an eye open for an email from deliveries@topfurniture.co.uk 

What will happen on the day of delivery?

Our delivery team will be on the road early on your day of delivery to ensure that all of their customers get their new furniture as promised - often leaving our distribution centre in Staffordshire around 3am to get to their furthest delivery drop for 7am sharp.

7am may seem very early but it allows us to miss a good majority of rush hour traffic and to keep on top of our delivery time windows.

The only contact that you will receive from our delivery driver / mate is if they are going to be outside the 3 hour window you have been given by our planners so please don’t worry if you don’t hear anything else – you can assume all is running as planned.

Upon arrival, our team will place your items in a ground floor room of your choice. Delivery to an upstairs room is completely at the discretion of your delivery team on the day as they will need to carry out a risk assessment and consider Health and Safety implications and the risk of damage to your property. All items will arrive fully assembled with the exception of the following items which unfortunately wouldn’t fit through a front door were they to be delivered assembled.

We have helpful “How to” videos (coming soon) on the below links showing how to self-assemble these items:

·       Wardrobes

·       Tables

·       Beds

Should our delivery drivers agree to take your items upstairs, then they may request you to sign a disclaimer form advising that they will not be responsible for any damage that may occur as a result.

Our team are unable to take the boxes and packaging away with them as you will need these in the unlikely event that you wish to return any of your items.

Before leaving, all we need from yourself is a signature to confirm that the delivery has been received. Please don’t worry about having not checked your items at this stage, as you are only signing to say that the delivery has been made – we fully understand that the items don’t get checked until they are unpackaged.

And finally

Our delivery drivers work really hard and do a fantastic job. Without them and their dedication we wouldn’t be able to offer a free delivery service. Chances are that when they arrive at your property they have been on the road since around 3am so please be nice to them.

Now that your furniture has been delivered, we really hope that you are happy with what you have purchased and get years of enjoyment out of it!!

Any other questions?  Please talk with our friendly delivery team on 01889 560999 and they will be happy to answer any further questions that you may have.